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How to Set Up or Transfer Utilities When You Move (Call Script + Checklist)

A calm script for calling utility companies to start, stop, or transfer service when you move, with a checklist of details to have ready and questions to ask.

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On this pageWhat to have readyThe script, step by stepIf they push backVoicemail templateAfter the callFAQ

Moving involves a long list of calls, and utilities are among the most important. Setting them up ahead of time helps you avoid arriving to a home without power or internet, and stopping service at your old place avoids paying for someone else's usage.

Each provider has its own process. Some handle everything online; others require a call. The questions you need to ask are mostly the same: start date, stop date, deposits, fees, and confirmation.

Use this script for each provider. Copy it into the Call Notepad and fill it in as you go so you have every confirmation number in one place.

What to have ready before you call

  • Your old and new addresses
  • Your move-out and move-in dates
  • Account numbers for current service
  • Identification details the provider may require
  • A list of providers serving your new address (ask your landlord, seller, or building)

Fill-in blanks look like [this]. Use the script builder to fill them in once and get a clean, personalized copy.

The script, step by step

Your opening line

Hi, my name is [your name]. I'm moving and I'd like to [start / stop / transfer] service. My [new / current] address is [address].

  1. State the dates

    I'd like service [to start on (move-in date) / to end on (move-out date)].

    Be exact.

  2. Ask about deposits and fees

    Are there any deposits, connection fees, or final fees?

    Know the costs.

  3. Ask about access

    Will someone need to be present, or is it handled remotely?

    Plan your day.

  4. Final bill

    Where will the final bill for my old address be sent?

    Give a forwarding address.

  5. Confirm

    Could you confirm the details and give me a confirmation number?

    Write it down.

If they push back: calm answers

These are things the other person might say. Read them now so nothing catches you off guard. You can rehearse them in practice mode.

We need a security deposit.
How much, and how can I get it waived or refunded later?

Some providers waive deposits under certain conditions.

The earliest start date is after you move in.
Is there any way to expedite it? If not, what's the earliest possible date?

Plan around it if needed.

We need to verify your identity.
Sure, what do you need?

Have documents ready.

If you get voicemail

Hi, my name is [your name]. I'm moving and need to [start / stop / transfer] service at [address] on [date]. Please call me back at [your phone number]. Thank you.

Say your number slowly, and repeat it at the end. More in our voicemail guide.

After the call

  • Keep a list of every provider, confirmation number, and date.
  • Take meter photos on move-out and move-in day if applicable.
  • Check that your final bill and first bill match your dates.

Log names, times, and reference numbers as you go with the free Call Notepad and hold timer.

Frequently asked questions

How far ahead should I set up utilities?

As early as your provider allows; a couple of weeks gives a cushion for scheduling.

What if I don't know who provides utilities at my new address?

Ask your landlord, property manager, real estate agent, or neighbors, or check local government websites.

Should I take meter readings?

Photos of meters on move-out and move-in days can help if there's a dispute.

Can I transfer my internet plan?

Often, if the provider serves your new address. Ask about any changes in price or equipment.

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This script is general guidance written to be calm and practical. It is not legal, financial, or medical advice, and policies differ between companies and places. Read the disclaimer.