Call notepad & hold timer

Keep a clean record while you're on the phone: timestamps, hold time, rep name, and reference numbers. Copy the summary when you hang up. Saved only in your browser.

What to write down on every call

• The date and time you called
• The rep's first name
• Any reference, ticket, or case number
• What they promised and by when
• How long you waited on hold

If a promise isn't kept, these notes let you pick up exactly where you left off. See our guide on getting results from customer service.

Frequently asked questions