Phone call scripts for the calls you dread
32 word-for-word scripts with what-if answers for pushback. Pick one, read it once, then personalize it or rehearse it.
Money & bills
Money & billsCancel a subscriptionCancel a subscription or membership without getting talked into staying.Money & billsCancel a gym membershipLeave a gym contract politely, even when they push you to come in.Money & billsDispute a chargeQuestion an unfamiliar or incorrect charge with your bank or card company.Money & billsNegotiate your internet or phone billAsk your provider for a lower monthly rate without bluffing.Money & billsLower your credit card interest rateRequest a lower APR from your card issuer with a short, confident ask.Money & billsAsk for a late fee waiverRequest a one-time courtesy waiver after a missed or late payment.Money & billsQuestion a medical billAsk for an itemized bill and question charges you don't understand.Money & billsSet up a payment planArrange smaller payments on a bill you can't pay all at once.Money & billsFollow up on an insurance claimCheck on a stalled claim and leave with a clear next step.Money & billsReport a lost or stolen cardLock things down fast when your wallet or card goes missing.
Health & appointments
Health & appointmentsBook a doctor appointmentMake a medical appointment without fumbling for words.Health & appointmentsCall in sick to workLet your manager know you're out, briefly and professionally.Health & appointmentsReschedule or cancel an appointmentMove or cancel any appointment quickly and politely.Health & appointmentsCall the pharmacyCheck a refill, transfer a prescription, or ask a pharmacist a question.Health & appointmentsBook a first therapy appointmentMake the first call to a therapist, even when it feels huge.
Work & career
Work & careerFollow up on a job applicationCheck on your application and make a good impression.Work & careerAnswer a recruiter phone screenHandle a recruiter's first call with confidence.Work & careerAsk someone to be a referenceAsk a former boss or colleague to vouch for you, gracefully.Work & careerDecline a job offerSay no to an offer without burning a bridge.
Home & renting
Home & rentingAsk your landlord for a repairReport a repair clearly and get a date, not a shrug.Home & rentingNegotiate your rent renewalAsk your landlord to reconsider a rent increase, respectfully.Home & rentingGet a contractor quoteGet comparable quotes from plumbers, electricians, painters, and more.Home & rentingSet up utilities when movingStart, stop, or transfer electricity, gas, water, or internet.
Customer service
Customer serviceRequest a refundGet your money back for a product or service that fell short.Customer serviceComplain and ask for a supervisorEscalate a problem without yelling, and actually get it resolved.Customer serviceTrack a missing packageSort out a missing or late delivery with the seller or carrier.Customer serviceChange a flight bookingChange, cancel, or rebook a flight without getting flustered.
Everyday calls
Everyday callsMake a restaurant reservationBook a table in under a minute.Everyday callsOrder takeout by phoneOrder takeout or delivery without losing your words.Everyday callsCall your child's schoolReport an absence or raise a concern with a teacher or office.Everyday callsReturn a missed callCall back a missed number confidently, even a mystery one.Everyday callsCall a friend you haven't talked to in a whileReconnect with someone you miss, warmly and simply.